Refund Policy

This policy sets out the refund and cancellation terms for services provided by Oval LLC. Where a signed services agreement or statement of work says something different, that document takes precedence.

1. Scope

Oval LLC provides consulting, implementation, and managed services. We are an independent technology consulting company and do not resell third-party software licences, so this policy covers our own services only.

2. Third-party subscriptions

Where you purchase Microsoft or other third-party subscriptions directly or through a reseller, cancellation windows and refund eligibility are set by that vendor and that vendor's agreement. Those terms are not ours to grant, waive, or extend, and we make no representation about them. We will help you understand what your agreement provides for.

3. Assessments and fixed-scope engagements

Fixed-scope work — assessments, audits, and defined deliverables — is quoted in advance with the scope, assumptions, and exclusions stated in writing.

• Cancel before work begins and any deposit is refunded in full.
• Cancel after work begins and we invoice for the work completed to that point, evidenced by the deliverables produced. Any balance is refunded.
• If a delivered document materially fails to meet the agreed scope, we will correct it at no charge. Where it cannot be corrected, that portion of the fee is refunded.

4. Time-and-materials engagements

Work billed by time is invoiced in arrears against recorded hours. It is not refundable once performed, but may be cancelled at any time with written notice, and you are billed only for time worked up to that point.

5. Managed services and recurring agreements

Recurring services are billed monthly in advance. You may cancel with the notice period stated in your service agreement. Fees for the current billing period are not refunded, and service continues to the end of that period. We do not use multi-year lock-ins.

6. Where we have not performed

If we fail to deliver a service you have paid for and cannot remedy that within a reasonable period, you are entitled to a refund of the amount paid for the undelivered service. We would rather correct the work, but the refund route stays open.

7. Requesting a refund

Email support@ovalsllc.com with the invoice reference and the reason. We acknowledge every request within two business days and aim to resolve it within ten. Approved refunds are issued to the original payment method.

8. Disputes

If a refund is declined and you disagree, tell us and it will be reviewed by someone who was not involved in the original decision. Nothing in this policy limits any statutory right you have that cannot lawfully be excluded.

9. Contact

Oval LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
support@ovalsllc.com
+1 (307) 449-2355